Order & Support
15 questions about payment, shipping, and returns💳 Payment
What payment methods do you accept?
We accept credit cards / debit cards and PayPal at checkout.
Can I pay with my local currency?
Our website processes payments in USD by default. If your card or PayPal account is in another currency, the conversion will be handled automatically by your bank or PayPal.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted gateways (SSL). We do not store your credit card details on our servers.
What should I do if my payment is declined?
First, double-check your billing and shipping information and ensure that your card has sufficient balance or credit. If the problem persists, please try a different card or payment method, or contact your bank.
Can I request an invoice or receipt?
Yes, if you need a formal invoice or receipt for business use, please contact our support team.
🚚 Shipping
Do you offer international shipping?
Yes, we do! Our free shipping policy currently applies only to the contiguous United States (excluding Alaska, Hawaii, and Puerto Rico), as long as local stock is available. Shipping to all other countries and regions will incur additional charges.
How long does shipping take?
Standard processing time is 1 business day. Delivery times vary depending on your location:
- United States: 3–7 business days
- International Orders: 7–10 business days (customs clearance may apply)
Delivery details will be provided in your confirmation email.
Which carriers do you use for shipping?
We primarily ship via UPS, FedEx, or DHL, depending on your location and order size.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive an email with a tracking number so you can follow your package in real time.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If your order has not yet been shipped, we can update your address. If the order has already been shipped, changes may not be possible or may incur an additional handling fee.
What if I don't receive my package?
If your package does not arrive within the estimated time, please contact our support team and we will assist you in locating it.
🔄 Returns & Warranty
What if my order arrives damaged, defective, or incorrect?
If your order arrived damaged, has a manufacturing defect, or isn't what you ordered, don't worry — we've got you covered.
Just send our Customer Service team your order number along with a photo of the damaged or incorrect item, and we'll take care of the rest.
You can reach us anytime at sewinfla@ejaee.com, and we'll do our best to fix the issue quickly. We value every customer and want to make sure you're happy with both your products and our service.
Can I exchange my order for a different size or model?
Yes, exchanges are possible as long as the item is unpacked, unused and in original condition. Please note that price differences and additional shipping costs may apply.
How long does it take to process a refund?
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days. The credit will be applied to your original method of payment.
Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
Booth Knowledge
Booth Knowledge
Expert answers to real questions from professional painters and booth ownersThis section covers everything specific to inflatable paint booth operation — sizing, setup, ventilation, filtration, safety, and more. These questions come directly from Sewinfla customers and professional painters worldwide. New answers added regularly.
Didn't find your answer?
Contact our support team — we typically respond within 24 hours.
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